Store Credit Back Offer Terms and Conditions
1. Overview
These Store Credit Back Offer Terms and Conditions (“Terms”) govern your participation in the store credit back offer described below (the “Store Credit Back Offer”) provided by True Classic (“True Classic,” “we,” “us,” or “our”). By enrolling in and using the Store Credit Back Offer, you agree to these Terms, which are in addition to our general Terms of Use and Privacy Policy.
The Store Credit Back Offer currently provides eligible customers with an opportunity to earn promotional credit (“Store Credit Back”) on a qualifying purchase in the form of True Classic store credit only. Store Credit Back is not provided as cash or as any prepaid debit card.
True Classic reserves the right to change, suspend, or terminate the Store Credit Back Offer and/or these Terms at any time, as described in Section 11 (Program Changes and Updates to These Terms).
1.1 Relationship to Product Purchases
The Store Credit Back Offer does not change the terms applicable to your underlying product purchase, including pricing, shipping, fulfillment, returns, or exchanges. Those matters are governed by True Classic’s standard Terms of Use, Return Policy, and any applicable offer-specific terms.
2. Definitions
For purposes of these Terms:
- “Store Credit Back” means a promotional store credit issued by True Classic that you can apply toward a future eligible purchase on trueclassic.com (or any other True Classic channel we specify).
- “Store Credit Back Offer” means the welcome Store Credit Back offer described in these Terms.
- “Enrollment Invitation” means an invitation (such as a website pop-up or email) that specifically mentions the Store Credit Back Offer and prompts you to opt in to receive marketing communications from True Classic.
- “Insider Membership” means any paid membership or loyalty program offered by True Classic that provides ongoing benefits (which may include Store Credit Back or other rewards) and is governed by separate Insider membership terms and conditions.
- “Insider Cashback” means any cashback or store-credit reward provided under the Insider Membership, governed by the Insider membership terms.
- “Qualifying Purchase” means your first eligible merchandise purchase that meets all conditions set out in these Terms, including the 30-day enrollment window, non-use of promo codes, and non-promotional status of products.
- “Promotional Period” means any period in which True Classic is running a promotion, sale, or discounted pricing.
- “Promotional Products” means products that are on sale or otherwise discounted.
3. Eligibility and Enrollment
3.1 Age and Legal Capacity
By participating in the Store Credit Back Offer, you represent and warrant that you (a) are at least 18 years of age or the age of majority in your jurisdiction, (b) are capable of entering into a binding contract with True Classic, and (c) are not otherwise barred from participating under applicable law.
3.2 Email Opt-In and Enrollment Invitation
The Store Credit Back Offer is valid only for customers who:
- Receive an Enrollment Invitation that specifically mentions the Store Credit Back Offer; and
- Opt in to receive emails from True Classic (and, where applicable, SMS) with deals, offers, and other information in response to that Enrollment Invitation.
By opting in, you enroll in the Store Credit Back Offer and agree that we may send you marketing communications and program-related emails as described in our Privacy Policy.
3.3 New Customer Requirement and First Purchase Only
The Store Credit Back Offer is intended as a welcome offer for new customers.
- To be eligible, you must not have previously made any purchase from True Classic.
- The Store Credit Back Offer is not applicable to prior purchases.
- The Store Credit Back Offer applies only to your first Qualifying Purchase after enrollment.
4. Earning Store Credit Back
4.1 Store Credit Back Rate
Unless otherwise stated for a specific offer, the standard Store Credit Back rate under this welcome Store Credit Back Offer is currently 20% of the eligible merchandise amount of your Qualifying Purchase.
4.2 Conditions for a Qualifying Purchase
To earn Store Credit Back under the Store Credit Back Offer:
- You must have validly enrolled under Section 3.2;
- You must be a new customer under Section 3.3;
- Your purchase must occur within 30 days of your enrollment date;
- You must be logged in or otherwise identified with the same email address you used to enroll;
- Your order must meet the restrictions in Sections 4.3 and 4.4.
5. Issuance, Holding Period, Redemption, and Expiry
5.1 28-Day Holding Period
Store Credit Back earned on a Qualifying Purchase will initially be in a pending status and cannot be used immediately.
- Pending Store Credit Back will generally become available 28 days after your order is shipped or marked as fulfilled.
- True Classic may delay or cancel Store Credit Back if we reasonably suspect a return, cancellation, chargeback, or fraud.
6. Returns, Cancellations, Chargebacks, and Adjustments
If you return all or part of an order while Store Credit Back is still pending, we will adjust the pending Store Credit Back based on the final net value of the items you keep.
7. Email Communications and Delivery Issues
As part of the Store Credit Back Offer, True Classic may send emails and/or SMS messages relating to enrollment, eligibility, earning Store Credit Back, availability, and expiry reminders.
8. Fraud, Abuse, and Misuse
We reserve the right, in our sole discretion, to withhold, cancel, or adjust Store Credit Back if we reasonably believe it was earned or used through fraud, misuse, error, or violation of these Terms.
9. Taxes
You are solely responsible for any taxes or governmental charges that may apply to Store Credit Back you earn or redeem.
10. Privacy
True Classic collects, uses, and processes personal information in connection with the Store Credit Back Offer in accordance with our Privacy Policy.
11. Program Changes and Updates to These Terms
True Classic may modify, suspend, or terminate the Store Credit Back Offer, in whole or in part, at any time, as permitted by law.
12. Additional Terms and Dispute Resolution
Your participation in the Store Credit Back Offer is also subject to True Classic’s Terms of Use.
13. Governing Law
These Terms and your participation in the Store Credit Back Offer will be governed by the laws of the United States.
14. Customer Support
If you believe there is an error with respect to your Store Credit Back or have questions about these Terms, please contact customer support.